The Maltix Connect Training Programme

Welcome to The Maltix Connect Training Programme! This course is designed to empower you with the knowledge and skills to effectively utilise our new communication and collaboration platform. 

Maltix Connect is a tool built to streamline internal communication, enhance team collaboration, and ultimately, help us work more efficiently.

• Streamlined Communication: Consolidates conversations into a single, organised platform, reducing reliance on fragmented emails and messages.

• Enhanced Collaboration: Provides dedicated spaces (channels) for projects, departments, and topics, making it easy to share files and work together.

• Improved Transparency: Makes information accessible to the entire team, fostering a culture of openness and shared understanding.

• Increased Productivity: Reduces interruptions and allows teams to find the information they need quickly, freeing up time for core tasks.

Objectives:

• Understand the fundamental components and interface of Maltix Connect.

• Learn how to navigate the dashboard and configure your personal profile.

• Dashboard: The main interface for all your messages, channels, and settings.

• Channels: Dedicated chat rooms for specific topics, projects, or teams.

• Direct Messages (DMs): One-to-one conversations with a colleague.

• User Profile: Your personal information, including your name, photo, and job title.

• Log in to the Maltix Connect platform.

• Create your user profile, adding a professional photo and your job title.

• Familiarise yourself with the main navigation, including the channels list, direct messages, and search bar.

Objectives:

• Learn the best practices for using channels, direct messages, and threads.

• Understand how to share files and use mentions effectively.

• Channels: Public channels are open to all team members, while private channels are restricted to invited members.

• Threads: A way to reply directly to a message, keeping a conversation organised and preventing clutter in the main channel feed.

• Mentions (@): Using the "@" symbol followed by a colleague's name to notify them directly about a message.

• Choose the Right Channel: Post project-specific questions in the relevant project channel, not a general channel.

• Use Threads: For any discussion that involves more than a couple of messages, use a thread to keep the main channel clear for new topics.

• Be Mindful of Mentions: Only use @channel or @here for important, urgent announcements that require everyone's attention.

• File Sharing: Share documents directly in the relevant channel to ensure everyone has access to the latest version.

Objectives:

• Explore advanced functionalities to boost your personal and team productivity.

• Learn how to use integrations and customise your notifications.

• Search Functionality: Use filters and keywords to quickly find old messages and files.

• Notifications: Customise your settings to receive alerts only for the messages that are most important to you.

• Integrations: Connect Maltix Connect with other tools we use, such as Google Calendar, Trello, or Jira.

• Set your notification preferences to your preferred level (e.g., desktop alerts, email summaries).

• Practise using the advanced search features to find a specific message you sent last week.

• Discuss with your team which integrations would be most beneficial for your workflow.

Objectives:

• Understand the importance of data security and privacy within Maltix Connect.

• Learn and apply company-specific best practices for platform usage.

• Data Privacy: All information shared on Maltix Connect should be treated as internal and confidential.

• Channel Naming: Follow the agreed-upon naming convention for new channels (e.g., project-name, department-team).

• Password Security: Ensure you are using a strong, unique password for your account and enable two-factor authentication if available.

• Only share company-related information on the platform.

• If a discussion involves sensitive customer data, consider using a private channel.

• Regularly review your integrations to ensure they are authorised and secure.

Affiliate and subscribers:

This programme is designed to be flexible and can be conducted in a number of formats. 

• Session 1 (1 hour): Modules 1 & 2.

  • Live demonstration of the platform's core features.

  • Hands-on activity: setting up profiles and creating a test channel.

• Session 2 (1.5 hours): Modules 3 & 4.

• Workshop on team-specific best practices (e.g., channel naming conventions, useful integrations).

• Q&A session.